Empowering Aged Care with Digital Consent and Service Management

ConsentCo is the leading cloud-based programme that simplifies the consent process between facilities, families and internal/external providers, providing quality care and choice in Residential Aged Care Facilities.

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Getting to know ConsentCo

Say hello to ConsentCo - a revolutionary digital consent management program developed for Residential Aged Care Facilities (RACF’s).Our user-friendly online platform digitises and streamlines the aged care consent process, for medical, allied health, and personal care preferences.Our platform prioritises transparency to residents and their nominated persons responsible enabling confident decision-making with secure, consent-based processes. With complete access and control over their personal choice portal and confidential care records, RACF’s will minimise risks, optimise workflow, and deliver quality care services around the clock, resulting in better resident outcomes. ConsentCo provides enhanced security measures for personal and confidential information to safeguard residents and facilities.

Our Clients

Facilities

Resident / Nominated Person Responsible

Providers

Overall, ConsentCo’s objective is to simplify and enhance aged care consent management through its digital platform, while simultaneously optimising privacy measures and standards.

About us

At ConsentCo, we are dedicated to revolutionising aged care consent management through our transparent and efficient solution. With a wealth of experience spanning over two decades in the aged care sector, we have developed a sophisticated digital system to streamline processes. Our mission is to drive positive change by nurturing strong connections between residents, facilities, and service providers.We prioritise transparency, choice, and control, empowering residents/person responsible to actively participate in their healthcare decisions. Our commitment to delivering the highest-quality care ensures that we are the trusted partners you can depend on for your personalised and secure care solutions.

ConsentCo - Quality Care via Digital Consent Management

Testimonials

"I am genuinely grateful to have been introduced to ConsentCo. Their solution for simplifying the consent process is truly remarkable. I firmly believe that this innovative approach will significantly enhance the lives of elderly individuals who require care and support.Having explored ConsentCo's system, I can confidently say that it will bring tangible value to residential care facilities and greatly alleviate the challenges faced by individuals in need of care services. This solution will undoubtedly make life easier for those who require care, improving their overall well-being.Thank you, ConsentCo, for introducing this exceptional solution. Your dedication to simplifying the consent process is admirable, and I truly believe it will have a transformative impact on the aged care industry.”- Shelly D.O.N

Get in contact

Contact us using the below form or by calling 1300 064 445 for more information or to organise a demo

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PRIVACY POLICY
CONSENTCO SOLUTIONS PTY LTD ACN 665 242 1241. Protecting your Privacy
This privacy statement provides information about the personal information that we collect, and the ways in which we use that personal information.
Your privacy is important to us. We comply with the Privacy Act 1988 (Privacy Act) when we handle personal information. The Privacy Act contains 13 Australian Privacy Principles (APPs) which provide the rules for how we must handle your personal information, including how you can request access to, and correction of, that information. Detailed information on the Privacy Act and the APPs can be found on the website of the Office of the Australian Information Commissioner (OAIC).
We will only use or disclose personal information we hold about you in accordance with this Privacy Policy or as otherwise notified to you.2. Meaning of Words
In this Privacy Policy:
(a) “Software” means the “ConsentCo” platform available at https://app.consentco.com.au which is owed and maintained by us from time to time;
(b) “you” refers to any individual or entity which uses the Website;
(c) “we”, “us” and “our” refer to ConsentCo Solutions Pty Ltd ACN 665 242 124;
(d) “Website” means https://consentco.com.au or any website that we own or maintain to which these terms apply; and
(e) the singular includes the plural and vice versa.3. Your Personal Information
“Personal information” is information about an individual who is either identified in the information or their identity can be ascertainable from it. It includes information and opinions obtained from the individual or from a third party.
When you use the Website, your personal information is collected and held by us and may be disclosed to third parties in accordance with clause 6 of this Privacy Policy.
Your personal information that is collected via the Software must be collected and held in accordance with this Privacy Policy.
At or before the time (or, if that is not practicable, as soon as practicable after) we collect personal information, we will take steps to ensure that you are aware of:
(a) our identity and contact details;
(b) the facts and circumstances of collection of your personal information;
(c) the purposes for which the personal information is collected;
(d) the fact that you are able to gain access to the personal information;
(e) to whom we usually disclose personal information of the type collected;
(f) information about our Privacy Policy;
(g) any law that requires the particular personal information to be collected; and
(h) the main consequences (if any) if all or part of the personal information that is not provided.4. What Information is Collected About you
“Personal information” is information about an individual who is either identified in the information or their identity can be ascertainable from it. It includes information and opinions obtained from the individual or from a third party.
When you enquire about our services or when you become a client of ours, a record is made which includes your personal information.
The type of personal information that we collect will vary depending on the circumstances of collection and the kind of service that you request from us, but will typically include:
(a) your name, date of birth, e-mail, signature, postal address and other contact details;
(b) your IP address in connection with the Software or the Website;
(c) your consent preferences and documents in connection with medical care, health treatments and lifestyle services;
(d) the reason for your request;
(e) your family and domestic details;
(f) information about your employer or an organisation who you represent;
(g) your professional details; and
(h) any additional personal information you provide to us, or authorise us to collect, as part of your interaction with us.5. How your Personal Information is Used
(a) We do not ordinarily collect any information about you except where you provide it to us, or it is provided to us with your consent. In general, we do not use or disclose personal information collected about you other than for:
(i) a purpose directly related to your care, treatment and lifestyle preferences;
(ii) a purpose set out in this Privacy Policy;
(iii) a purpose you would reasonably expect;
(iv) a purpose required or permitted by law; or
(v) a purpose otherwise disclosed to you or for which you have consented.
(b) Your personal information may be used by us to:
(i) verify your identity;
(ii) provide you with access to medical care and treatments;
(iii) add you to our mailing list;
(iv) price and design products and services;
(v) assist you to subscribe to products and services;
(vi) provide the products and services you require;
(vii) provide you access to the Software;
(viii) notify you of new or changed services;
(ix) arrange for the products and services you require to be provided by third party service providers;
(x) manage our relationship with you;
(xi) responding to enquiries and complaints;
(xii) administer, improve and manage their products and services, including charging, billing and collecting debts;
(xiii) conduct appropriate checks for credit-worthiness and for fraud;
(xiv) research and develop our products and services;
(xv) gain an understanding of your needs in order to provide you with a better service and products;
(xvi) assist with the resolution of technical support issues or other issues relating to the Software and our services and products;
(xvii) carry out marketing or training;
(xviii) comply with the laws and regulations in applicable jurisdictions; and
(xix) maintain and develop their business systems and infrastructure.6. Disclosures of Personal Information
We may exchange your information with other entities forming part of the same group. We and our related entities may use this information for any of the purposes mentioned in clause 5.
We may also disclose personal information about you, as appropriate, to:
(a) our authorised service providers including Amazon Web Services (hosting services);
(b) our employees, assignees, agents, referred service providers, contractors and external advisers;
(c) organisations which verify your identity;
(d) your agents, advisers, referees, executor, administrator, trustee, the beneficiary of any trust of which you are a trustee, your guardian, attorney or franchisor;
(e) law enforcement, regulatory and government bodies;
(f) medical or other health professionals in case of an emergency;
(g) anyone who introduces you to us;
(h) your and our auditors, insurers or prospective insurers and their underwriters;
(i) any person we consider necessary to execute your instructions; and
(j) other organisations (and their agents) with whom we have arrangements for the supply and marketing of our respective products and services, unless you ‘opt out’ of marketing (see below).
From time to time we may send your information overseas, including to overseas service providers or other third parties who operate or hold data outside Australia. Where we do this, we make sure that appropriate data handling and security arrangements are in place. Please note that Australian law may not apply to some of these entities.7. How do we Hold your Information
We store your information in our Software, paper-based files or other electronic record keeping methods in secure databases (including the Software). Personal information may be collected in paper-based documents and converted to electronic form for use or storage (with the original paper-based documents either archived or securely destroyed). We take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure.
We maintain physical security over paper and electronic data stores, such as through locks and security systems at our premises. We also maintain computer and network security, for example, we use firewalls (security measures for the internet) and other security systems such as user identifiers and passwords to control access to our computer systems.
Our Website does not necessarily use encryption or other technologies to ensure the secure transmission of information via the internet. Users of our websites such as yourself are encouraged to exercise care in sending personal information via the internet.
We take steps to destroy or de-identify information that we no longer require.8. Marketing ‘opt out’
If at any time you do not wish to receive further marketing information, you may ask us not to send you any further information about services and not to disclose your information to other organisations for that purpose. You may do this by contacting us at hello@consentco.com.au.9. Personal information about Third Parties
If you provide us personal information about another person, you represent that you are authorised to do so and you agree to inform that person who we are, that we will use and disclose their personal information and that they may access any personal information we hold about them. You should also refer them to this Privacy Policy which applies to their personal information.10. Maintaining the Accuracy of your Information
We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date.
If you believe that personal information that we hold about you is inaccurate, incomplete or out of date, please contact us at hello@consentco.com.au and we will take all reasonable steps to correct the information.11. Accessing your Personal Information
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know by contacting us at hello@consentco.com.au. You may be required to put your request in writing for security reasons. We may also charge a fee for giving you access to your personal information and will try to deal with your request within a reasonable time.12. Security and the Internet
We maintain strict procedures and standards and take all reasonable steps to prevent unauthorised access to, or unauthorised modification or disclosure of, your personal information and to protect it from misuse or loss.
However, we do not guarantee that information sent over the internet is secure.13. Cookies on our Website and Software
We may use cookies on our Website and Software. A cookie is an industry standard and is a small text file that our Website or Software may place on your device(s). Usually, cookies are used as a means for software applications to remember your preferences. As such, cookies are designed to improve your experience of the applications.
Cookies may collect and store personal information about you. We extend the same privacy protection to your personal information, whether gathered via cookies or from other sources. You can adjust your device settings to disable cookies or to warn you when cookies are being used, however this may affect the availability and functionality of the services offered through the Website or Software.14. Changes to this Privacy Policy
This statement sets out our current Privacy Policy. It replaces any other Privacy Policy which we have previously issued.
We may amend this Privacy Policy at any time. Our current Privacy Policy is available from our website https://consentco.com.au/#privacy-policy or by contacting us at hello@consentco.com.au.15. Contacting us
If you have any questions regarding this Privacy Policy please contact us at hello@consentco.com.au.This Privacy Policy was last updated on 10 October 2023.